There’s a certain enthusiasm and a level of dedication that goes with working at Sparcnets Software Services. And, with new regional offices and a growing need for our staffing and professional recruitment services, we’re looking for people who want to help us continue to grow.
Our outsourcing services have been designed to provide our customers with a better service than their own internal resources can deliver. Our experience is vast, our expertise is world-class and our skills are proven. Our team of experts is totally focused on delivering both operational enhancement and business security.
Here is a selection of services from our portfolio.
Application Maintenance and Support Services
Continuous change in business needs effective and efficient application support and maintenance. Therefore, managing and maintaining application can be quite a challenging task.
At Sparcnets Software Services, we maintain your current IT functionality and operations to ensure the much needed edge to your business. Application maintenance and support services provide IT solutions that support organizational needs, enabling them to minimize costs, improve efficiency and create a competitive advantage. We offer flexible support models such as onsite, offsite, offshore, or a combination of any of the two to our customers.
Throughout the entire application life-cycle we provide a range of services including:
- Application Assessment and Audit (Architecture, Design, Performance)
- Application Support: Incident Investigation, Troubleshooting, and Management
- Application Maintenance: Problem Management and Root Cause Analysis (RCA).
- Application Enhancement: Request for Change (RFC) Implementations.
- Release and Deployment Management integrated with Application Systems Management, Development and QA services.
- Preventive and Proactive Maintenance and Support.
- Service Management.
We make sure that stringent adherence to SLA (Service Level Agreements) is maintained. Our application management and maintenance methods make certain your systems evolve with your business, enabling you to maintain your obligations with your clients.
Our multi-year relationships with our customers are sound proof of our capabilities not only as a solution provider but also as a reliable support and maintenance partner.
Infrastructure Outsourcing
We partner with some of the esteemed hosting agencies for hosting of your application infrastructure and take complete ownership of support and maintenance. We work with you to optimize the way you use your core IT infrastructures. We implement robust integrated operations that are built to IT Infrastructure Library (ITIL) standards, incorporate proven technology solutions and are backed by specialist technical expertise.
We provide following service options:
Remote Hardware Monitoring Support
HP, Sun, IBM Servers—Intel based Desktops—Virtual Machines—Cloud Infrastructure.
Operating System Maintenance Support
HP UX, Sun OS, Solaris, AIX, Linux, Windows—Patches, Upgrades—Software Installations
Redundancy and Disaster Recovery Implementation
Cluster Implementation at all layers (Web, Application, Database, OS)—Integration with DR Management Tools (Sanovi).
Database Administration and Management Support
Oracle, MS-SQL, MySQL—Patches, Upgrades—Database Management and Monitoring—Data Migration —Backup and Archival—Database Tuning—Query Optimization—Application Deployment, Management and Monitoring Support—Web Servers (Apache, IIS)—Identity Managers, Single Sign-On (Siteminder), LDAP (Active Directory, Open LDAP)—J2EE Deployments in Application Servers—Biztalk, Sharepoint, Custom Dot Net Apps—OBIEE, ODI—Apache Hadoop.
Our teams have managed hosting environments across the world for complex and highly visible applications. Our contracts with enterprise corporations for the same have been extended from year to year should speak for itself for our capability.
The hosting environments have compliance to highest of security standards and implementation of business continuity plans and are backed up by disaster recovery centers.
These environments have hosted websites, messaging solutions, portals, complex internet/ intranet applications, content/ document repositories, security software implementations, and multi terabyte databases. These applications are hosted on a variety of hardware platforms and operating systems.
Our expertise in contract management and program management has eliminated the need for our customers to look for different vendors for different types of services.